Experience
Professional history
Implementation Manager
Dec 2025 – Present
Sweed · New Jersey / Remote
- Drive dispensary implementations end-to-end — from kickoff through configuration, data migration, training, and go-live — for SMB and enterprise clients migrating off existing POS platforms.
- Manage 5–10 concurrent implementations at once, keeping every project on track through clear prioritization, milestones, and detailed status tracking.
- Run structured customer calls with C-suite and VP-level stakeholders, operations leads, and frontline store teams, setting expectations and holding launches to timeline.
- Configure state-specific compliance rules, tax settings, POS workflows, integrations, and data migrations to match each client's operation.
- Surface risks early and build mitigation plans that keep go-lives on time with minimal post-launch defects.
- Troubleshoot configuration, workflow, and launch-readiness issues, then partner with Support, Product, Engineering, Sales, and Account Management to resolve them and hand off cleanly.
- Travel to customer sites 3–4 times per month to deliver onsite training, run go-lives, and support high-touch rollouts.
Order Fulfillment Supervisor
Sep 2025 – Dec 2025
Green Thumb Industries (GTI) · Warwick, NY
- Supervised daily order fulfillment operations in a licensed cannabis manufacturing facility, maintaining product quality and inventory integrity.
- Led the fulfillment team in pulling and validating orders for 100% accuracy, verifying unit counts and compliance labels against dispensary manifests to prevent rejections.
- Reconciled inventory between BioTrack and LeafTrade and ran weekly finished-product audits, investigating and resolving discrepancies.
- Coordinated with Sales and Transportation to keep fulfillment aligned with daily and weekly goals, while enforcing safety, GMP, and state traceability requirements.
Digital Support Manager
Feb 2024 – Sep 2025
TerrAscend USA · New York, NY
- Spearheaded the end-to-end implementation of the Zendesk platform as the enterprise Product Owner.
- Led and supervised a team of Level 1 and Level 2 Digital Support Specialists.
- Served as primary escalation point for complex support issues, coordinating resolution with Level 3 and cross-functional teams.
- Implemented team KPIs and strategies to optimize ticket resolution time and customer satisfaction.
- Developed a scalable enterprise support model to improve efficiency and reduce backlog across multiple business units.
- Collaborated with key stakeholders to define SLAs and align support goals with business needs.
- Provided mentorship, performance reviews, and career development plans for direct reports.
- Generated bi-weekly reports to IT leadership detailing performance metrics, escalations, and ongoing initiatives.
Product Support Specialist
Aug 2022 – Feb 2024
TerrAscend NJ · New Jersey
- Led implementation of new e-commerce and POS systems across 29 dispensaries in MI, PA, and MD.
- Served as subject matter expert for METRC integration with ERP and POS systems.
- Provided insights to C-suite on system rollouts and operational impacts, including SOP updates.
- Managed hardware setup coordination and issue resolution with MSPs and vendors.
- Supported state-specific business units through recreational market transitions and M&A integrations.
- Created and maintained detailed documentation for software features, SOPs, and onboarding processes.
- Acted as liaison between internal business units and external software developers.
Inventory and Vault Manager
Apr 2020 – Aug 2022
TerrAscend NJ · New Jersey
- Oversaw full-cycle inventory control from vault to sales floor to e-commerce.
- Maintained accurate stock levels and coordinated product availability with sales forecasts.
- Trained and mentored 3 GMs, 3 Inventory Managers, and 10 Supervisors across locations.
- Managed purchasing, vendor relationships, and weekly restocking from internal and external sources.
- Analyzed weekly sales and implemented FIFO and anti-stagnation measures.
- Ensured compliance with NJ regulations and internal audit standards; became SME for seed-to-sale systems and led discrepancy resolution.
Inventory Control Supervisor
Apr 2020 – Apr 2021
Fabuwood · Newark, NJ
- Recruited, hired, and trained inventory control staff.
- Conducted root cause analysis and implemented solutions to correct inventory defects.
- Reduced department space by 75% while improving productivity.
- Rolled out cross-training programs to reduce bottlenecks; decreased inactive SKU resolution time from 5 to 2 days.
- Managed SKU validation and cycle counts.
Warehouse Manager
Mar 2018 – Apr 2020
Excalibur Group LLC / Spartan Shielding LLC · Perth Amboy, NJ
- Managed warehouse operations, logistics, and inventory accuracy.
- Supervised cycle counts and created a standardized shipping/receiving system.
- Trained staff on vendor management and material handling; scheduled material delivery to job sites.
- Created monthly inventory and delivery reports.
Assistant Store Manager / Sales
Nov 2012 – Mar 2018
Verizon Wireless · Paramus, NJ
- Trained and coached sales staff on consultative techniques and promotional campaigns.
- Managed daily operations including sales reconciliation, inventory audits, and merchandising.
- Reached $400,000 in personal sales in 2017 and boosted store performance through integrated marketing strategies.